About

We provide fast growing platforms with optimal access to our target group
to create sustainable values.

Our vision is to become the brand no. 1 for products and services in the senior focused sector.

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  • E-Commerce
    We create state of the art online shops in senior focused markets to satisfy customer demand. We are using our multichannel distribution strategy to achieve a high sales frequency and to achieve our growth targets.
  • Creating a brand
    Our main goal is to create a strong customer brand in the senior focused market – ClaraVital. We promise to simplify finding the right products for a long life while, at the same time, minimizing trade-offs.
  • Value-Added-Services
    In our opinion it is essential for the customer experience to offer value added services. We try to reduce complexity and legal formality as far as possible. Additionally we aim for a continuous deregulation to set new standards in our markets.
  • Process optimization
    We understand running processes in our supply chain and always try to reduce complexity and risks. We offer a high level availability and a short delivery time. Our international sourcing strategy provides diversification while minimizing dependence.

Our Team

We love what we do.

Outstanding commitment is the cornerstone of our daily workflow. Customer satisfaction builds the core centre of our attention. We aim to deliver an outstanding experience.

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Jan von Troilo

Founder & Managing Partner

Jan founded ArvoMed in Q4/2011 with the vision to create an optimal supply-chain for senior focused goods. Jan is in charge of finance, supply chain and business development at ArvoMed.

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Jan Neubauer

Co-Founder & Managing Partner

Jan joined ArvoMed in Q3/2013 for the reorganization of the sales approach and became a managing partner. Jan is in charge of marketing, online conception, supply and business development.

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Our Team

Operations

Our team consists of a huge range of passionate experts in daily operations. They love what they do and are focused on our customers all day. Thank you very much for your commitment!

Portfolio

Transferring passion into work:

We create state of the art online shops, optimized processes while taking care of our partners and always looking for new opportunities. Take a look.

ALL
Online Shop
Services
ClaraVital.de
ClaraVital.de
more info view larger
Medical Aid Adviser
Medical Aid Adviser
more info view larger
ClaraVital.nl
ClaraVital.nl
more info view larger
Medical Aid Box
Medical Aid Box
more info view larger

Visit us.

Please feel free to get in touch with us. We would also be happy for you to visit us at our headquarters in Winsen
or our hamburg office, which is right in the center of the beautiful Kontorhaus district.

Contacts

Get in Contact – Just write an E-Mail or give us a call.

No matter if you're a customer, a supplier for healthcare products, a strategic partner or if you're just interested in learning more, please do not hesitate to get in touch with us! We will get back to you as soon as possible.

Imprint

ArvoMed GmbH
Dieselstr. 2
21423 Winsen (Luhe)

E: info@claravital.de
P: 0049 (0)40 22 86 123 – 0
F: 0049 (0)40 22 86 123 – 10
IK Hilfsmittel: 330333627

Responsible according to Paragraph 55, Section 2 of the German Interstate Broadcasting Agreement (RStV): Jan von Troilo, Jan Neubauer

Managing Directors: Jan von Troilo, Jan Neubauer

Picture credits:
shutterstock – Hamburg harbor with skyline, ships and a clear sky at sunset (picture no: 88227574)
shutterstock – warehouse district in Hamburg, Germany (picture no: 184647677)
shutterstock – blured night lights from peak Victoria of the Hong Kong (picture no: 168413468)
shutterstock – Container harbor at night in Hamburg, Germany (picture no: 176088554)

Data Protection Declaration:
1) Information on the Collection of Personal Data and Contact Details of the Controller
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.
1.2 The controller in charge for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is ArvoMed GmbH, Dieselstraße 2, 21423 Winsen (Luhe), Germany, Tel.: 0049 (0)40 22 86 123 – 0, Fax: 0049 (0)40 22 86 123 – 10, E-Mail: info@claravital.de. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
1.3 The controller has designated a data protection officer for this website. He can be reached as follows: Frank Gerlinger, Wendlohstraße 191, D-22459 Hamburg, datenschutz@dataprotection.care

2) Data Collection When You Visit Our Website
When using our website for information only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called „server log files“). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:
– Our visited website
– Date and time at the moment of access
– Amount of data sent in bytes
– Source/reference from which you came to the page
– Browser used
– Operating system used
– IP address used (if applicable: in anonymized form)
Data processing is carried out in accordance with Art. 6 (1) point f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

3) Cookies
In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values according to individual requirements. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies set by us, the processing is carried out in accordance with Art. 6 (1) point b GDPR either for the execution of the contract or in accordance with Art. 6 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
We work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following sections.
Please note that you can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies
Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: http://help.opera.com/Windows/10.20/en/cookies.html
Please note that the functionality of our website may be limited if cookies are not accepted.

4) Contacting
In the context of contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided that there are no legal storage obligations to the contrary.

5) Data Processing When Opening a Customer Account and for Contract Processing
Pursuant to Art. 6 (1) point b GDPR, personal data will continue to be collected and processed if you provide them to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time. This can be done by sending a message to the above-mentioned address of the controller. We store and use the data provided by you for contract processing. After complete processing of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.

6) Processing of Data for the Purpose of Order Handling
To process your order, we work together with the following service provider(s), which support us wholly or partially in the execution of concluded contracts. Certain personal data is transferred to these service providers in accordance with the following information.
The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution within the framework of payment processing, if this is necessary for payment handling. If payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) point b GDPR.

7) Web Analysis Services
Google (Universal) Analytics
– Google Universal Analytics
This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). Google Analytics uses so-called cookies, which are text files stored on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of this website (including the shortened IP address) is generally transmitted to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension „_anonymizeIp()“, which ensures an anonymization of the IP address by shortening it and excludes a direct personal relationship. As a result of the extension, your IP address will previously be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be transmitted to a Google server in the USA and shortened there. In these exceptional cases, processing is carried out in accordance with Art. 6 (1) point f GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we should point out that in that case you might not be able to use the full functionality of this website. You may permanently refuse Google to collect data generated by cookies regarding the use of the website (including your IP address) and to process them. You can download and install the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plug-in or for browsers on mobile devices, please click on the following link in order to set an opt-out cookie which disables Google Analytics to collect data on this website in the future (this opt-out cookie only functions for this browser and this domain. If you delete your cookies on this browser, you must click again on this link):
<a onclick=“alert (‚Google Analytics has been disabled‘); „href=“javascript:gaOptout()“>Disable Google Analytics</a>
Google LLC, based in the United States, is certified for the US-European data protection agreement „Privacy Shield“, which guarantees compliance with the data protection level applicable in the EU.
This website also uses Google Analytics for a device-independent analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under „My data“, „Personal data“.
More information on how Google Analytics handles user data can be found in Google’s privacy policy at: https://support.google.com/analytics/answer/6004245?hl=en

8) Tools and Miscellaneous
Google Web Fonts
This site uses web fonts provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“) to uniformly display fonts. When you call up a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.
To do this, the browser you are using must have a connection to Google’s servers. In this way, Google will be informed that our website has been accessed via your IP address. Google Web Fonts are used for the purpose of a uniform and attractive presentation of our online offers and its use is in our legitimate interest within the meaning of Art. 6 (1) point f GDPR. If your browser does not support web fonts, a default font is used by your computer.
Google LLC, based in the USA, is certified for the US-European data protection agreement „Privacy Shield“, which guarantees compliance with the data protection level applicable in the EU.
Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=en.

9) Rights of the Data Subject
9.1 The applicable data protection law grants you comprehensive rights of data subjects (rights of information and intervention) vis-à-vis the data controller with regard to the processing of your personal data, about which we inform you below :
– Right of access by the data subject pursuant to Art. 15 GDPR
– Right to rectification pursuant to Art. 16 GDPR
– Right to erase (“right to be forgotten”) pursuant to Art. 17 GDPR
– Right to restriction of processing pursuant to Art. 18 GDPR
– Right to be informed pursuant to Art. 19 GDPR
– Right to data portability pursuant to Art. 20 GDPR
– Right to withdraw a given consent pursuant to Art. 7 (3) GDPR
– Right to lodge a complaint pursuant to Art. 77 GDPR
9.2 RIGHT TO OBJECT
IF, WITHIN THE FRAMEWORK OF A CONSIDERATION OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON THE GROUNDS THAT ARISE FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE COMPELLING REASONS WORTHY OF PROTECTION FOR PROCESSING WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.
IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA WHICH ARE USED FOR DIRECT MARKETING PURPOSES. YOU MAY EXERCISE THE OBJECTION AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

10) Duration of Storage of Personal Data
The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.